REFUND & RETURN TERMS
Cancellations & Refund Policy
100% Purity & Customer Satisfaction Guarantee
1. Order Cancellation Policy
You may cancel your order free of charge at any time before dispatch by contacting our customer care team via WhatsApp or phone.
- Pre-Dispatch Cancellation: Full refund processed immediately to original payment method.
- Post-Dispatch Cancellation: Once a package has been handed over to courier partners, cancellations cannot be processed.
2. Returns & Replacements
Due to the perishable and consumable nature of food spices, we do not accept returns once pouches are opened, unless:
- The outer package arrived damaged, torn, or tampered with during transit.
- An incorrect product item or pack size was delivered.
- A verified quality flaw is reported within 48 hours of delivery.
3. Refund Request Process
If your delivered product meets return criteria, please follow these steps:
- Take clear unboxing photos/videos of the package and item condition.
- Share the photos along with your Order ID on WhatsApp at +91 89787 36677 or email care@kuragoldspices.com within 48 hours.
- Our quality team will review your request within 24 hours. Upon approval, a free replacement pouch or full refund will be initiated.